📧 Overview

RTC Email allows you to automatically forward incoming messages to another email account (like Gmail, Outlook, or another provider). This helps you manage all your email in one place without needing to log into multiple inboxes.

⚠️ Recommended Setup

Many modern email providers (like Gmail and Outlook) are phasing out older connection methods such as POP3.

👉 Because of this, email forwarding is often the most reliable—and sometimes the only—way to receive your @rtcol.com email in another inbox.

If you want all your RTC Email messages to appear in another service, we strongly recommend using forwarding instead of trying to “connect” accounts.

Why Use Email Forwarding?

You might want to forward your RTC email if you:

• 📥 Prefer checking email in a different inbox (like Gmail or Outlook)

• 🔄 Want to keep a backup copy of your messages

• 📬 Manage multiple email accounts and want everything in one place

• 🚚 Are transitioning to a new email address

What Does This Do? (Simple Explanation)

When someone sends an email to your @rtcol.com address:

1. The message arrives in your RTC Email inbox

2. A copy is automatically sent to another email address you choose

3. The message can remain in your RTC inbox, or it can be removed automatically

👉 Think of it like setting up mail forwarding with the post office—your mail still arrives, but a copy is sent somewhere else too.

How to Set Up Email Forwarding

1. Log in to your RTC Email account

2. At the top, Click on Preferences

3. On the left, Select Mail

4. Scroll to Receiving Messages

5. Find the Message Arrival section

6. Under “Forward a copy to”, enter the email address where you want messages sent

7. Check the "Remove local copy of message" box, unless you intended to still log into mail.rtcol.com to clean up your inbox

8. Don't forget to click Save at the top of the screen

✅ That’s it! New messages will now be forwarded automatically.

Important Notes

• 🔒 Security: Forwarded emails are sent outside of RTC Email—only forward to trusted accounts

• 🤡️ Beware of Scams: RTC or its representatives will never ask you to forward your email to a specified account

• 📭 Inbox Copies: Messages will still stay in your RTC inbox if you do not check the Remove local copy of message box

• ↩️ Replies: Replies sent from your other inbox will go directly to the original sender

• ⚠️ Avoid Loops: Don’t forward between accounts that forward back to each other

Frequently Asked Questions

Why can’t I just connect my RTC Email to Gmail or Outlook?

Many email providers are moving away from older technologies like POP3, which were traditionally used to “pull” mail from another account.

Because of these changes:

• Some services no longer support POP3 connections

• Others restrict or limit how external accounts can be added

👉 Forwarding is more reliable because it “pushes” your email to the other inbox instead.

Will I still get email in my RTC inbox?

Yes. By default, your messages will still appear in your RTC Email inbox; you can check the Remove local copy of message box or add additional rules to conditionally delete messages.

Can I reply from Gmail or Outlook?

Yes—but replies will come from that email account (not your @rtcol.com address); Some providers allow you to configure configure “Send As” or SMTP settings separately (as of April 2026)

• Gmail Instructions: https://support.google.com/mail/answer/22370?hl=en

Is forwarding secure?

Forwarding is safe as long as you send messages to a trusted email account. Keep in mind that messages will exist outside of RTC Email once forwarded.

Need Help?

If you have trouble setting this up, contact RTC Support (support@rtc1.com) or visit our help center for more guides.

Summary

Forwarding lets you automatically send copies of your @rtcol.com emails to another inbox—making it the easiest and most reliable way to manage your email across multiple platforms, or use the email service of your choice while still receiving your legacy @rtcol.com messages.