RTC provides a limited warranty on eligible hosted PBX equipment, in accordance with the warranty schedule below.

The warranty period begins on the date of initial installation or 30 days after the order is placed, whichever occurs first.

This limited warranty covers defects in materials and workmanship under normal use. RTC will, at its sole discretion, repair or replace defective equipment with a new, refurbished, or functionally equivalent product. If the original product is no longer available, RTC will provide a functionally equivalent replacement, which may differ in model or manufacturer while providing substantially equivalent functionality. Repaired or replacement equipment remains covered only for the remainder of the original warranty period.

Warranty coverage excludes misuse, accidental damage, liquid damage, power surges, unauthorized modifications, and excessive wear and tear. Coverage includes on-site labor necessary to replace equipment approved for warranty replacement.

This warranty applies exclusively to equipment purchased directly from RTC and does not apply to equipment provided under a lease program. Coverage is limited to the original RTC customer who purchased the equipment and is nontransferable.

All warranty claims must be submitted directly to RTC Sales by an authorized account contact or an RTC technician. RTC reserves the right to perform reasonable troubleshooting to verify warranty eligibility before authorizing repair or replacement.

All devices purchased prior to November 2, 2026 will be grandfathered into this warranty, the start date of the warranty will be the installation date on file.

Warranty Schedule